Privacy Policy

Last Updated: June 2026

Balance Holdings Group LLC respects your privacy. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, contact us, or use our services, platform, software, tools, or related features.

By using our website or services, you agree to the practices described in this Privacy Policy.

1. Company Overview

Balance Holdings Group LLC provides cash flow, invoice follow-up, receivables monitoring, and collections automation tools for small and mid-sized businesses.

Our services may include invoice reminder automation, payment follow-up workflows, cash flow dashboards, customer payment tracking, risk alerts, AI-assisted message drafting, reporting, and related business automation features.

2. Information We Collect

We may collect information that you provide directly to us, information collected automatically through our website or platform, and information received through third-party integrations.

This information may include:

Name
Company name
Email address
Business address
Account login information
Billing or payment-related information
Customer and invoice information
Accounting software data
Payment status information
Communication preferences
Messages or inquiries submitted through our website
Platform usage information
Technical information such as IP address, browser type, device type, and website activity

3. Business and Invoice Data

If you use our services, we may process business information related to invoices, customers, payments, receivables, due dates, overdue balances, payment history, dispute notes, and follow-up activity.

This data is used to provide receivables monitoring, automated reminders, cash flow reporting, customer risk insights, and related service features.

You are responsible for ensuring that any customer, invoice, or payment information you provide or connect to our platform is accurate and lawfully collected.

4. Third-Party Integrations

Our services may connect with third-party platforms such as QuickBooks, Xero, FreshBooks, Stripe, Square, payment processors, accounting tools, or communication providers.

When you connect a third-party service, we may receive information from that provider based on your authorization and the permissions you approve.

Your use of third-party services is also governed by the privacy policies and terms of those third-party providers. Balance Holdings Group LLC is not responsible for the privacy practices, security, or data handling of third-party platforms.

5. How We Use Information

We may use collected information to:

Provide and operate our website and services
Connect to accounting, invoicing, or payment systems
Monitor invoices, due dates, balances, and payment status
Generate invoice reminders and payment follow-ups
Provide cash flow dashboards and reports
Track disputes, customer history, and follow-up activity
Assign tasks and organize receivables workflows
Improve platform functionality and user experience
Respond to inquiries and customer support requests
Send service-related communications
Process billing and account administration
Detect, prevent, and respond to fraud, abuse, or security issues
Comply with legal, regulatory, or contractual obligations

6. AI-Assisted Features

Some services may include AI-assisted features, including draft payment reminders, collection messages, customer summaries, workflow suggestions, risk indicators, or reporting insights.

AI-assisted features may use invoice data, customer history, payment status, overdue timelines, and user-selected tone or workflow preferences to generate suggestions.

You are responsible for reviewing and approving any AI-generated content before it is sent or used in customer communications.

7. Email and SMS Communications

Our platform may help businesses send email or SMS reminders related to invoices, payment status, and collections workflows.

Businesses using our services are responsible for ensuring that their communications comply with applicable laws, customer agreements, consent requirements, anti-spam rules, privacy laws, and collections regulations.

Balance Holdings Group LLC may also send administrative emails, account notices, service updates, billing notices, and support communications.

8. How We Share Information

We do not sell your personal information.

We may share information only when necessary to provide our services, operate our business, comply with legal requirements, or protect our rights.

Information may be shared with:

Authorized employees, contractors, or service providers
Cloud hosting and technology providers
Payment processors
Accounting or invoicing integration providers
Communication providers for email or SMS delivery
Professional advisors such as legal, accounting, or compliance consultants
Government, legal, or regulatory authorities when required by law
Business successors in connection with a merger, sale, acquisition, or restructuring

9. Service Providers

We may use trusted service providers to help operate our website, software, hosting, analytics, payments, email delivery, SMS delivery, customer support, security, and other business functions.

These providers may access information only as needed to perform services on our behalf and are expected to protect information appropriately.

10. Data Security

We use commercially reasonable administrative, technical, and organizational safeguards to help protect information against unauthorized access, loss, misuse, disclosure, alteration, or destruction.

However, no method of transmission or storage is completely secure. We cannot guarantee absolute security of any information transmitted to or stored through our website or services.

11. Data Retention

We may retain information for as long as necessary to provide services, maintain business records, comply with legal obligations, resolve disputes, enforce agreements, support security, and improve our services.

Retention periods may vary depending on the type of information, the purpose for which it was collected, legal requirements, and business needs.

12. Cookies and Website Tracking

Our website may use cookies, analytics tools, pixels, or similar technologies to understand website usage, improve performance, remember preferences, and support marketing or website functionality.

You may be able to control cookies through your browser settings. If you disable cookies, certain website features may not function properly.

13. Your Privacy Choices

Depending on your location and applicable law, you may have certain rights regarding your personal information.

These rights may include the ability to:

Request access to personal information
Request correction of inaccurate information
Request deletion of certain information
Request restriction of certain processing
Object to certain uses of information
Withdraw consent where processing is based on consent
Request information about how your data is used

To make a privacy request, please contact us using the email address listed below.

14. Customer Data Responsibility

If you use our services to manage invoices, receivables, customer payment reminders, or collections workflows, you remain responsible for the customer data you provide or connect to our platform.

You are responsible for ensuring that you have the necessary rights, permissions, and legal basis to upload, connect, process, or use customer information through our services.

15. Children’s Privacy

Our website and services are intended for business use and are not directed to children.

We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without appropriate consent, we will take reasonable steps to delete it.

16. International Users

If you access our website or services from outside the United States, your information may be processed or stored in the United States or other jurisdictions where our service providers operate.

By using our website or services, you understand that your information may be transferred to jurisdictions that may have different data protection laws than your location.

17. Legal and Compliance Disclosures

We may disclose information if required to do so by law, subpoena, court order, regulatory request, legal process, or government authority.

We may also disclose information when we believe it is necessary to protect our rights, users, customers, business operations, security, or the safety of others.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised “Last Updated” date.

Your continued use of our website or services after changes are posted means you accept the updated Privacy Policy.

19. Contact Us

If you have questions about this Privacy Policy or would like to make a privacy request, please contact us:

Balance Holdings Group LLC
Email: sjackson@balancedpayflow.com
Address: 15333 North Pima Road, Suite 305, Scottsdale, AZ 85260