Terms & Conditions

Terms and Conditions

Last Updated: June 2026

Welcome to Balance Holdings Group LLC. These Terms and Conditions govern your access to and use of our website, services, platform, software, tools, and related content. By accessing our website or using our services, you agree to be bound by these Terms and Conditions.

If you do not agree with these Terms, please do not use our website or services.

1. Company Overview

Balance Holdings Group LLC provides cash flow, invoice follow-up, receivables monitoring, and collections automation tools for small and mid-sized businesses. Our services may include invoice reminder automation, payment follow-up workflows, cash flow dashboards, customer payment tracking, risk alerts, AI-assisted message drafting, reporting, and related business automation features.

2. Use of Our Website and Services

You agree to use our website and services only for lawful business purposes. You may not use our website or services in any way that:

Violates any applicable law or regulation
Infringes the rights of another person or business
Interferes with the operation or security of our website or platform
Attempts to gain unauthorized access to systems, accounts, or data
Sends unlawful, abusive, misleading, threatening, or harassing communications
Uses our services for fraudulent, deceptive, or improper collection activity

Balance Holdings Group LLC reserves the right to restrict, suspend, or terminate access to our services if we believe these Terms have been violated.

3. Business and Account Information

To use certain services, you may be required to provide business information, contact details, billing information, accounting platform access, invoice data, customer information, or other relevant details.

You are responsible for ensuring that all information you provide is accurate, current, and complete. You are also responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.

4. Third-Party Integrations

Our platform may connect with third-party software or services such as QuickBooks, Xero, FreshBooks, Stripe, Square, payment processors, accounting tools, or communication providers.

Balance Holdings Group LLC is not responsible for the availability, performance, security, pricing, terms, errors, or actions of third-party platforms. Your use of third-party services is governed by the terms and privacy policies of those providers.

We do not guarantee uninterrupted access to any third-party integration.

5. Invoice Reminders and Collection Communications

Balance Holdings Group LLC may help automate invoice reminders, payment follow-ups, and collection-related messages. You remain responsible for reviewing, approving, and ensuring that all communications sent through or generated by the platform comply with applicable laws, regulations, customer agreements, and professional standards.

Our tools are designed to assist with organization and automation. They are not a substitute for legal, accounting, tax, or professional collections advice.

You are responsible for determining when and how to escalate overdue accounts, including referral to a collections agency, legal professional, or other third party.

6. AI-Generated Content

Some services may include AI-assisted message drafting, suggested follow-ups, customer summaries, risk indicators, or workflow recommendations.

AI-generated content may not always be accurate, complete, appropriate, or suitable for every situation. You are responsible for reviewing and approving any AI-generated content before using or sending it.

Balance Holdings Group LLC does not guarantee that AI-generated content will produce a specific business result, payment outcome, or legal compliance outcome.

7. Payment Links and Transactions

Our services may allow businesses to include payment links in reminders or customer communications through supported payment providers.

Balance Holdings Group LLC does not directly process payments unless specifically stated. Payment processing may be handled by third-party providers. We are not responsible for payment declines, processor fees, transaction disputes, chargebacks, delays, refunds, or payment provider errors.

8. Fees and Billing

Certain services may require payment of subscription fees, usage fees, setup fees, or other charges. Pricing, billing terms, and payment schedules may be provided separately through a service agreement, order form, invoice, or subscription plan.

You agree to pay all applicable fees associated with your selected services. Failure to pay may result in suspension or termination of access.

Unless otherwise stated in writing, fees are non-refundable.

9. No Guarantee of Results

Balance Holdings Group LLC is designed to help businesses improve receivables visibility, organize follow-ups, and automate parts of the collections process. However, we do not guarantee that use of our services will result in faster payment, full recovery of unpaid invoices, improved cash flow, reduced bad debt, or any specific financial outcome.

Business results may vary depending on your customers, invoice terms, internal processes, market conditions, and other factors outside our control.

10. User Responsibilities

You are responsible for:

Ensuring your invoices and customer data are accurate
Reviewing automated reminders and collection messages
Complying with applicable business, privacy, consumer protection, anti-spam, and collections laws
Maintaining appropriate customer communication standards
Securing your account credentials
Managing your third-party software connections
Backing up important business records where appropriate

11. Intellectual Property

All content on our website and platform, including text, graphics, logos, design elements, software, features, workflows, dashboards, and related materials, is owned by or licensed to Balance Holdings Group LLC and is protected by applicable intellectual property laws.

You may not copy, reproduce, modify, distribute, sell, or exploit any part of our website, platform, or services without our prior written permission.

12. Confidentiality

During the use of our services, you may provide business, customer, invoice, payment, or operational information. Balance Holdings Group LLC will use commercially reasonable efforts to protect confidential business information and handle it in accordance with our Privacy Policy.

You agree not to misuse, disclose, or attempt to access confidential information belonging to Balance Holdings Group LLC, our customers, or other users.

13. Privacy

Your use of our website and services is also governed by our Privacy Policy. The Privacy Policy explains how we collect, use, store, and protect information.

By using our website or services, you agree to the collection and use of information as described in our Privacy Policy.

14. Service Availability

We aim to provide reliable access to our website and services, but we do not guarantee that access will always be uninterrupted, secure, or error-free.

Services may be unavailable due to maintenance, updates, technical issues, internet outages, third-party provider issues, security events, or circumstances beyond our control.

15. Limitation of Liability

To the maximum extent permitted by law, Balance Holdings Group LLC and its owners, directors, employees, contractors, partners, and affiliates will not be liable for any indirect, incidental, special, consequential, punitive, or financial damages, including loss of revenue, loss of profits, loss of business opportunity, loss of data, customer disputes, unpaid invoices, or collection failures arising from your use of our website or services.

Our total liability for any claim related to the use of our services shall not exceed the amount paid by you for the services during the period giving rise to the claim, unless otherwise required by law.

16. Disclaimer of Warranties

Our website and services are provided on an “as is” and “as available” basis. Balance Holdings Group LLC makes no warranties, express or implied, regarding the operation, availability, accuracy, reliability, or suitability of our website or services.

We do not warrant that our services will be error-free, uninterrupted, secure, or free from harmful components.

17. Indemnification

You agree to defend, indemnify, and hold harmless Balance Holdings Group LLC from and against any claims, damages, liabilities, losses, costs, or expenses arising from:

Your use of our website or services
Your violation of these Terms
Your violation of applicable laws or regulations
Your customer communications or collection activity
Your misuse of invoice, payment, or customer data
Your use of third-party integrations or payment processors

18. Termination

Balance Holdings Group LLC may suspend or terminate access to our website or services at any time if we believe you have violated these Terms, failed to pay applicable fees, misused the platform, or created risk for the company, other users, or third parties.

You may stop using our services at any time, subject to any applicable agreement, subscription terms, or outstanding payment obligations.

19. Changes to These Terms

We may update these Terms and Conditions from time to time. Any changes will be posted on this page with an updated “Last Updated” date.

Your continued use of our website or services after changes are posted means you accept the revised Terms.

20. Governing Law

These Terms and Conditions shall be governed by the laws of the State of Arizona, without regard to conflict of law principles.

Any disputes shall be handled in the appropriate courts or dispute resolution forums located in Arizona, unless otherwise agreed in writing.

21. Contact Us

If you have questions about these Terms and Conditions, please contact us:

Balance Holdings Group LLC
Email: sjackson@balancedpayflow.com
Address: 15333 North Pima Road, Suite 305, Scottsdale, AZ 85260